Refund policy

Effective Date: April 25, 2026

Key Bridge Talent provides recruiting and talent acquisition services to employers. Because our services involve professional time, expertise, candidate sourcing, screening, and evaluation, refunds are handled according to the terms outlined below.

Service-Based Policy

Recruiting services require dedicated resources and work performed on behalf of clients. Fees for recruiting services already completed are generally non-refundable.

For Employers

Once recruiting services have started, including candidate sourcing, screening, evaluation, or candidate presentation, fees paid for services already performed are typically non-refundable.

Depending on the service agreement, Key Bridge Talent may offer a replacement guarantee if a placed candidate leaves within an agreed-upon period. Any replacement terms, timelines, and conditions will be outlined in the applicable agreement.

Exceptions

Refund requests may be considered in limited circumstances, including:

✓ Services were not provided as described
✓ A billing or payment error occurred
✓ Other situations reviewed and approved by Key Bridge Talent

All requests will be evaluated fairly on a case-by-case basis.

For Candidates

Candidates are not charged fees for job placement services.

If Key Bridge Talent offers optional paid services in the future, such as career consulting or resume services, any applicable pricing, terms, and refund eligibility will be provided before purchase.

Cancellations

Clients may cancel recruiting services at any time. However, work already completed before cancellation will remain subject to the terms of the service agreement.

Contact Us

If you have questions about this Refund Policy or would like to request a review, please contact us:

Email: info@keybridgetalent.com
Location: Buffalo, New York, United States

By using Key Bridge Talent services, you acknowledge and agree to the terms outlined in this Refund Policy.